Privacy Policy for Bar Douro

Bar Douro (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect personal data from you and use cookies. We are the data controller in respect of the data we collect from you and about you.

We agree to do our utmost to protect your privacy by making sure we have appropriate security measures in place to protect that information and to comply with all UK Data Protection legislation in relation to your personal data. Access to your personal data will be limited to our employees and certain third parties who process it on our behalf. We will never sell your personal data or pass it on to a third party for use by them.

1. How We Use and Protect Your Personal Information

We may collect different types of information about you during the course of our business.

Information We Receive from You Directly

This could include your name, email address, telephone number, and, if provided, your postal address and date of birth. These details may be given to us when you make a booking directly at one of our restaurants or if you sign up online to receive our newsletter. We may also have information regarding your visits to our restaurants, including date and time of bookings, number of guests, and any special requests made when booking or during the course of your visit.

Information Recorded When You Visit Our Website

We may obtain information about you when you visit www.bardouro.com to read or download information (such as your IP address, which is automatically recognized by the web server), or if you comment or send a message to us through one of our social media presences.

Information Collected When You Sign in to Our Free Wi-Fi Account

This may include your full name and email address, depending on whether you opt-in to receive our newsletter agreeing to receive updates, events, and news from Bar Douro.

Information Collected from Third Parties

We may receive your information (name, email address, phone number, date, and time of booking) through a third-party booking platform. These include OpenTable and Tripleseat. They have their own individual privacy policies which include how they process your data and are available on their websites. You will always be asked when you book through them about passing your information on to us and if you want to be added to our mailing list.

Linked Sites

We may have links to other websites that are not managed by us. We do not take responsibility for any information you share with these linked sites.

In common with many websites, we use “cookies” to help us gather and store information about visitors to our websites. A cookie is a small data file that our server sends to your browser when you visit the site. The use of cookies helps us to assist your use of certain aspects of the site. You can delete cookies at any time, or you can set your browser to reject or disable cookies.

We primarily use information from cookies for the following purposes:

• To capture data via Google Analytics to monitor site usage, such as how long you spend on our website, which pages you visit, and if you used a search engine to find us. This information is used to help us understand how customers are using our website.

• Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

2. Sharing of Your Personal Data

We sometimes need to share the information we process with other organizations. Where necessary or required, we may share your personal data with the following categories of third parties:

• Service providers assisting with our business activities (for example, the companies that send our marketing emails on our behalf), payment service providers, providers of booking systems, hosting providers, and providers of IT support.

• Ombudsman, regulators, public authorities, and security organizations such as the police, HM Revenue and Customs, and the Information Commissioner’s Office to the extent required by law, regulation, or to exercise or defend our legal rights, including if we suspect fraud or attempted fraud.

• Staff at Bar Douro Restaurants.

3. Transfer of Your Data Outside of the UK or EEA

We do not transfer any of your personal data outside of the EEA. At the time of this privacy policy, third parties with whom we share your data, for purposes of emailing our newsletters, do not transfer or store any data outside of the EEA. In the event that a third-party processor engaged by us would transfer data outside of the EEA, we will ensure that appropriate safeguards to protect your data are in place and will update this Privacy Policy to reflect those changes. If your data has come to us through a third-party booking site, please refer to their individual Privacy Policy, available on their websites, for details about how they may process and transfer your data.

4. Processing Your Personal Data

We use your information:

• Where we have obtained your consent (and before any withdrawal of your consent). This includes contacting you via email from time to time with information we think may be of interest about our restaurants and services. You may withdraw your consent at any time by contacting us using the details set out at the end of this Privacy Policy or by using the unsubscribe button in any of the emails we send to you.

• Where it is necessary for the performance of a contract with you, including providing you with our offerings and processing your payment.

• In line with our legitimate business interests to respond to enquiries and bookings made by you at one of our restaurants and to prevent fraud.

• In compliance with our legal obligations, including adhering to all relevant UK regulations and laws.

We will not use your information for any other purposes unless we are required to do so by law, in connection with any legal proceedings, or in order to establish, exercise, or defend our legal rights.

Where we have relied on our legitimate interests to process your personal data, you may contact us to obtain more information, including in relation to our assessment of the impact on you.

5. Our Mailing List

If you are on our mailing list, we will periodically send you emails about our restaurants, new openings, special offers, and news updates from Bar Douro. If you want to unsubscribe from these, you can do so at any time by hitting the unsubscribe link at the end of the email you have received from us or using the contact details below.

6. Your Data Protection Rights

You have the following rights regarding your information:

1. Right to be informed – You have the right to be provided with clear, transparent, and easily understandable information about how we use your information and your rights.

2. Right of access – You have the right to obtain access to your information (if we are processing it) and other certain other information (similar to that provided in this Privacy Policy).

3. Right to rectification – You are entitled to have your information corrected if it is inaccurate or incomplete.

4. Right to erasure – This is also known as ‘the right to be forgotten’ and enables you to request the deletion or removal of your information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

5. Right to restrict processing – You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information but may not use it further.

6. Right to data portability – You have the right to obtain and reuse your personal data in a structured, commonly used, and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.

7. Right to withdraw consent – If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time.

In addition to the above rights, you also have the right to object to certain types of processing, in certain circumstances. In particular, the right to object to the processing of your personal data based on our legitimate interests grounds (including processing for direct marketing).

To exercise any of these rights, you can contact us using the details set out at the end of this Privacy Policy at any time.

7. How Long We Keep Your Information

We only keep your information for as long as is reasonably necessary for the purposes set out in this Privacy Policy and to fulfil our legal obligations. We will securely erase your information if we decide that we no longer need it or if you contact us to request that we delete your data.

8. Contacting Us and Making a Complaint

Please contact us if you have any questions or complaints about this Privacy Policy or about how we handle your information. This privacy statement covers the website www.bardouro.com.

Bar Douro is the trading name for Bottle and Board Ltd registered in England. Registered Offices: Mathon Court, West Malvern Rd, Malvern, WR13 5NZ.

If you have any comments or questions, please contact us at the address above or via email to info@bardouro.co.uk.

If you are not satisfied with our response to any query or request, or you believe our use of your information does not comply with data protection law, you can make a complaint to the UK regulator in relation to data privacy, being the Information Commissioner. See www.ico.org.uk for more information.

9. Changes to Our Privacy Policy

Should we elect to change our Privacy Policy, we will post the changes here and, if appropriate, contact you to inform you of any changes.

10. Disclaimer

The Bar Douro website and materials related to information, products, and services (or third-party information, products, and services) are provided ‘as is’ without any representation or endorsement made and without warranty of any kind, whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy.

We do not warrant that the functions contained in the materials on this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, or reliability of the materials.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.